Commercial FAQs

Q: Is Custom Painting, Inc. licensed and insured?

A: Custom Painting, Inc. is fully licensed (state license number 512717). We carry general liability insurance and worker’s compensation insurance. Check out our current license status at the state contractor’s board website You can also see there that we are bonded and insured. We are also listed on the Better Business Bureau, where our license number is available.

Q: Does it matter that you are insured? Can you give proof of insurance?

A: Yes, we provide a certificate of insurance for our general liability and worker’s compensation insurance. It’s not just to protect you, your property, and our crew working at the site, but it’s the law.

Q: Do you provide a warranty or guarantee? If so, what’s your workmanship, and is it in writing?

A: We stand by our work with a one-year warranty, and it’s always in writing. For one year from the date of the completion of the project described on the front of your contract, repair workmanship defects like peeling, chipping, or blistering paint.

We also offer extended warranties and a one-year warranty on floor work.

Q: Do you charge for an estimate? How do I get an estimate, and what is the estimate process?

A: No, we don’t charge for an estimate – we always provide it for free. Call us at (925) 294-8062 or fill out our estimate request form to set up an appointment with our estimator.

Q: What can I expect when I hire you?

A: Here’s what to expect when working with Custom Painting, Inc. or other painting contractors:

  • A quick response when you call.
  • Punctuality and a time estimate.
  • A concise and thorough quotation.
  • Thoughtful scheduling prior to beginning to paint.
  • Strong leadership from the foreman.
  • A skilled and dedicated staff.
  • High-quality workmanship.
  • From start to finish, expect attention to detail.
  • Troubleshooting and problem-solving during the project and after.
  • Use of the highest quality primers and paints.
  • A full five-year guarantee on our workmanship.
  • A follow-up visit after the project is completed.
  • Liability insurance for $4,000,000.00.
  • Workers’ compensation covers all our employees.

Q: Do you use sub-contractors?

A: No. We employ our workers to meet our standards of workmanship, quality results, and complete customer satisfaction. Nothing gets contracted out.

Q: What will it cost to paint my commercial building?

A: Visiting the job site allows us to see the work you would like us to do and determine the project’s total cost. Think of a small retail store and a shopping mall. As you can see, their painting needs are different, so they have very different cost estimates. It’s best to contact us to schedule an appointment so that you will get the best answer.

Q: What type of paint do you use for commercial buildings?

A: Commercial buildings usually see a lot of wear and tear, so we generally recommend using semi-glossy and glossy paints. They stand up to frequent cleaning and scrubbing better than flat or matte finishes.

Higher-gloss paints have a sleek and mirror-like finish but tend to reveal surface imperfections. However, the finish acts as a sealer, a protective quality ideal for high-traffic areas such as lobbies and commercial kitchens.

Eggshell and satin finishes are the most popular. Commercial painters use eggshells or satin in areas with light foot traffic, such as conference rooms. These finishes offer just enough reflectivity to bring brightness to the room without overdoing it. They also stand up to cleaning better than flat or matte finishes.

For a less reflective finish, flat or matte are preferred choices. They are great at hiding surface imperfections but are less durable than their glossier counterparts. Thus, they are more susceptible to marks and stains and do poorly against cleaning and scrubbing. We use flat or matte finishes for ceilings, corner offices, and other low-traffic areas.

Q: How do you prepare surfaces for painting in commercial buildings?

A: The basics of surface prep work in commercial buildings are different from residential paint jobs. They both involve cleaning, repairs, sanding, and priming. The only real difference is a power washer is typically used for cleaning the exterior surfaces in commercial buildings. Power washers use pressurized and heated water to remove surface contaminants effectively.

Q: What type of paint do you use for flooring?

A: We choose floor paints based on the floor material. We typically use oil-based paints for wooden floors and latex paints for concrete floors. Another popular paint option for floors is epoxy-based paint.

However, please bear in mind that while oil-based paints are known for their durability, they have levels of volatile organic compounds (VOCs) ranging from 250 to 500 grams per liter (g/l). So, if you choose an oil-based paint for your floors, the area has to be well-ventilated during application, drying, and curing.